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FAQ

GLASSES INFO

Firstly, we ask you to check if you have written correctly your e-mail address when you were signing in. If the e-mail you have written is correct then you should check the SPAM folder in your e-mail account, and if you still don't find it then please contact our Customer Service.


The products indicated as "AVAILABLE" are items from the manufacturer's collection and/or currently in our warehouses, therefore still available for purchase.

The product remains "AVAILABLE" even during the sourcing process, which may take from 2 to 15 working days, depending on the circumstances, to be ready for shipment. However, there might be potential delays beyond our control. In any case, we want to assure you that we will keep the Customer informed via Email.

The products that have been labeled as out of production are no longer available to be ordered or bought by customers.



We are authorized dealers of all the brands you will find on our website, for this reason all our sunglasses are 100% original and they are shipped with all their original accessories given by the original manufacturer.

Yes, all our glasses and sunglasses are sent inside their original packaging and with all the accessories included by the original manufacturer.

All our sunglasses and eyeglasses are covered by a 2 years warrancy that covers the manufacturing defects. It doesn't cover all the damages due to the normal usage of the product.

The glasses identification code can be found written on the glasses temples, on the bridge or inside the nose pads.

They are expressed using the metric system and are expressed in millimetres (mm).

 

The nose pads of the glasses are fins that lean on the nose and are located adjacent to the deck of the glasses.

The bridge is that component of the glasses that lays between the two lenses and its measurement is expressed in millimetres.

 

The caliber is the width of the lens expressed in millimetres.

 

PAYMENTS

Yes, because the payment with the credit card is 100% secure because it is protected by a 3D Secure Code and the Security Protocols SSL3 with crittography 128Bit.



Yes, you can as it is considered part of the VISA and Mastercard group.


Yes, you can as it is considered part of the VISA and Mastercard group.


Our service doesn't allow the possibility to pay at the delivery of the product.


The payments methods accepted by our website are: Credit Card, VISA/MASTERCARD/AMERICAN EXPRESS, PayPal, Scalapay, Apple Pay, Bank Transfer and Discover.

 

TRANSFER: OTTICA DUEMILA SNC DEI BONORA

Bank details (IBAN):

IT 06 T 01030 67010 000010353552 BIC - PASCITM1126

The refund will be processed through the channels used by the consumer for the purchase of the Product/s.

The timeframe for the refund transaction to appear on "Credit Card | Visa | Mastercard | Apple Pay | American Express | Sofort | Scalapay" is "5-7 working days."

The timeframe for the refund to appear on "PayPal" may vary from "immediate to 7 working days" depending on the chosen payment method.

The timeframe for the refund to appear on "Bank Transfer" is "2-3 working days."

PLEASE NOTE: For the following payment methods "Credit Card | Visa | Mastercard | Apple Pay | American Express | Sofort | Scalapay," if the amount has been pre-authorized but not captured by Occhialando Staff, the refund transaction may not be visible in the credit card statement.

RETURN/CHANGE

To ask for a Return or a Change you should fill out the form at  “Return-Change a Product” that you will find at the bottom of each website's page. Once you will have sent the form, you will receive an automated e-mail with the instructions.


As from our Terms and Conditions, from the day you receive your order, you have 14 days to ask for the return or the change of the product filling the following form at Return/Change.


If you have to ask for a return or a change then the shipping fee to return or change the product are paid by the client.


As from our Terms and Conditions it's possible to ask for the return or change of a product only once. If you change a product then you cannot ask for a return.


SHIPPING

We as Occhialando do our best to send your order within 2 to 6 working days, without taking into consideration any delays that will be always communicated to the customer as soon as they occur.



The Standard Shipping, depending on the destination, takes from 2 to 5 working days from the day of the shipment, excluding any delays caused by the courier.

The Express shipping takes 1-2 working days from the product dispatch within the Italian national territory, excluding islands, minor islands, and remote areas. In Europe, depending on the country of origin, it usually takes 1-3 days.

The "Express 24/48 hours" shipping refers to the time from when the product is handed over to the courier. Prior to this, there is a product preparation phase that takes 2-6 working days.

The standard delivery is free when you spend more than € 69,00 (no minor island included or any location hard to reach), otherwise the fee is €4,90.

The shipping cost for the rest of the world is recommended to be calculated at the time of adding the product to the cart by clicking on "estimate shipping."

The insured shipping is the best option as it protects the customer totally in case of loss of the package by the courier.



If your package is delivered damaged, we ask you to always accept it with reserve! This allows you in case the product is damaged to give the full responsibility to the courier. Our website doesn't take any kind of responsibility if the packaging has been taken without reserve.

SPARE PARTS

Yes, it's possible. To ask for the availability of the required spare parts, then we ask you to fill out the form that you will find in the following section in our website Homepage “Spare Parts”.

You can find them on the following page “Glasses Spare Parts” that you can find in the homepage where you will be able to fill a form and request a quote.



The glasses identification code can be found written on the glasses temples, on the bridge or inside the nose pads.

The nose pads of the glasses are fins that lean on the nose and are located adjacent to the deck of the glasses.

The bridge is that component of the glasses that lays between the two lenses and its measurement is expressed in millimetres.

 

The caliber is the width of the lens expressed in millimetres.

 

CONTACT CUSTOMER SUPPORT

For Info and Support contact  +390598303572

OR CLICK HERE

Customer Service