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FAQ

GLASSES INFO

Firstly, we ask you to check if you have written correctly your e-mail address when you were signing in. If the e-mail you have written is correct then you should check the SPAM folder in your e-mail account, and if you still don't find it then please contact our Customer Service.


The products indicated as "AVAILABLE" are items from the manufacturer's collection and/or currently in our warehouses, therefore still available for purchase.

The product remains "AVAILABLE" even during the sourcing process, which may take from 2 to 15 working days, depending on the circumstances, to be ready for shipment. However, there might be potential delays beyond our control. In any case, we want to assure you that we will keep the Customer informed via Email.

The products that have been labeled as out of production are no longer available to be ordered or bought by customers.



We are authorized dealers of all the brands you will find on our website, for this reason all our sunglasses are 100% original and they are shipped with all their original accessories given by the original manufacturer.

Yes, all our glasses and sunglasses are sent inside their original packaging and with all the accessories included by the original manufacturer.

All our sunglasses and eyeglasses are covered by a 2 years warrancy that covers the manufacturing defects. It doesn't cover all the damages due to the normal usage of the product.

The glasses identification code can be found written on the glasses temples, on the bridge or inside the nose pads.

They are expressed using the metric system and are expressed in millimetres (mm).

 

The nose pads of the glasses are fins that lean on the nose and are located adjacent to the deck of the glasses.

The bridge is that component of the glasses that lays between the two lenses and its measurement is expressed in millimetres.

 

The caliber is the width of the lens expressed in millimetres.